Collection Officers (10 Positions)

 Collection Officers (10 Positions)

Experience – Minimum 2 years of experience in the same  

Key Responsibilities 

Perform various duties on assigned accounts such as recording, verification and validation of customer’s details.

Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.

Act as a mediator for disputes between customers and company

Locate and notify customers on defaulted accounts by e-mail or telephone in order to ask for payments

Deliberate with customers by telephone to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.

Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.

Provide customers with their correct account details e.g., balances, account numbers etc.

Maintaining data integrity and keep customer details confidential.

Record information about the financial status of customers and status of collection efforts in the company’s system.

Respond to all correspondences e.g., e-mail, telephone, social media.

Organize, manage, and implement the most suitable debt recovery method and techniques. Negotiate credit extensions if and when required.

Preparation of reports as required.

Any other duties that may be assigned from time to time

Job Competencies (Knowledge, Experience and Attributes/Skills)

Academic Qualifications and Experience

Certificate/Diploma in any relevant field Experience in customer negotiations

Proven working experience in COLLECTIONS. 

Excellent communication and interpersonal skills

Customer satisfaction orientation and sales competencies 

Ability to work in a goal-oriented environment.

Hands-on experience with lending procedures and products

How to Apply

If you meet the qualifications. Kindly submit your application to [email protected] by COB Friday 07th February 2023.