OPERATIONS ADMINISTRATOR (2)|Jobs in Kenya 2023.

OPERATIONS ADMINISTRATOR (2).

Sense of Africa is the leading inbound destination management company in Africa, with offices in Namibia, South

Africa, Kenya, Tanzania, Botswana, and Uganda. Our expert travel consultants are able to specialise and offer clients

the private guided, self-drive, FIT and group travel services and products they deserve.

We are seeking to hire an Operations Administrator who will be assisting in auditing & reconfirming services sold to

clients by reservations department before the services are provided. S/he will ensure vehicle branding & cleanliness

before the vehicle depart for assignment.

Specific responsibility / day to day activities

 To audit the services sold in the file to clients and ensure they are captured correctly

 To reconfirm all service 14 days prior to clients arrival

 To brief Airport Reps and driver guides

 Point out local sales opportunities

 To ensure all language requirements are met/provided.

 To reconfirm local flights and details for international flights for clients

 To manage 24 hour Concierge line.

 To respond to clients issues on ground/timely.

 To manage/report incidents and feedback forms.

 Any other duties assigned to them by the supervisor.

Competencies required:

 Excellent interpersonal skills

 Excellent customer service skills

 Active listener

 Adept at prioritizing, scheduling and multitasking

 Fast and eager learner

Skills required:

 Degree/Diploma in tours operations or business management

 Must have 3 years working experience in Tourism related field

 Have working experience using Microsoft suite

 Knowledge of Tourplan system is an added advantage

If you possess the above qualities you are encouraged to apply, by sending your CV and cover letter detailing your

Applications deadline is 25th March, 2023. Only shortlisted candidates will be contacted.