Hospital Receptionist Job vacancy|Jobs in Kenya.

 Hospital Receptionist

Our client is a hospital in Nairobi seeking to recruit for a Hospital Receptionist for their facility to be responsible for warmly receiving and attending to all patients' and assisting in any inquiries regarding institutional and departmental services.

Key Responsibilities

Assist patients to complete all necessary forms and documentation including medical insurance records with all due accuracy.

Book patients for procedures and give correct information on preparation for specific procedures

Attend to incoming and outgoing calls and forward messages promptly to enhance overall communication

Ensure proper identification records are clearly indicated on documents for correct patient identification and easy retrieval when needed

Bill procedures accurately as per the prices set by the hospital for financial sustenance of the Department

Participate in preparation of Quality Assurance audits to enable the department achieve its quality objective

Liaise with doctors and nurses to ensure that the daily work lists are optimised with minimal wastage of appointment slots

Confirm appointments and follow up with insurance approvals and NHIF pre-authorization

Should be fully updated on all services and their costs - Patients must get the very accurate information on first call.

Develop a proper filling and retrieval system in order to maintain and manage patient records thus ensuring efficient retrieval of all needed information.

Monitor patient's appointments as scheduled and constant follow up on the same

Ensure the reception area is well maintained, neat and clean

Shall ensure at all times that the patient's privacy and confidentiality is safeguarded

Qualifications

Diploma in Secretarial / Front Office

2-3 years' working experience in a hospital

Proficient in computer, have excellent organisational and communication skills

Proactive, self-motivated, demonstrate maturity and be capable of working with minimal supervision

Displays professionalism in all areas of work

Interested candidates should share their CVs to [email protected] quoting the role title on the subject.