Professional Listener Job Vacancy

 

Professional Listener Job Opportunity at Ajala Mobile

Job Title: Professional Listener
Company: Ajala Mobile
Location: Nairobi, Kenya
Employment Type: Contract / Flexible Shift-Based Engagement
Salary: Competitive
Application Deadline: June 12, 2026

Ajala Mobile is hiring disciplined, emotionally mature, and dependable individuals to work as Professional Listeners on its anonymous calling and messaging platform.

Job Summary

As a Professional Listener, you will provide users with a safe, respectful, and confidential space to express themselves. Users may reach out when dealing with stress, loneliness, grief, relationship challenges, family pressure, work issues, financial anxiety, or emotional distress.

This role requires patience, empathy, confidentiality, professionalism, and the ability to follow safety and escalation procedures.

Key Responsibilities

• Receive and respond to user calls or messages through the Ajala Mobile platform.
• Listen actively, respectfully, and without judgment.
• Create a safe and confidential environment for users.
• Support users facing everyday emotional or personal challenges.
• Maintain professional boundaries at all times.
• Avoid giving harmful or unqualified advice.
• Identify conversations that may require escalation or referral.
• Follow safeguarding, confidentiality, and user safety procedures.
• Participate in training, supervision, assessment, and quality reviews.

Requirements

Applicants should have:

• Strong listening and communication skills.
• Emotional maturity and self-control.
• Ability to handle sensitive conversations calmly.
• Respect for confidentiality and privacy.
• Good judgment and discipline.
• Fluency in English, Kiswahili, Sheng, or other local languages.
• Access to a reliable phone, internet connection, and basic digital tools.
• Willingness to undergo screening, training, supervision, and performance monitoring.

Added Advantage

Experience or training in any of these areas will be an advantage:

• Counseling or psychology
• Social work
• Healthcare or community health
• Customer care or call center work
• Human resources
• Teaching or youth work
• Coaching or mentorship
• Pastoral care
• Crisis response or volunteer service

Why Join Ajala Mobile?

This opportunity allows you to use your listening skills in a professional and meaningful way while supporting people who need a safe space to talk. Selected candidates will receive onboarding, training, assessment, and supervision before being assigned to users.

How to Apply

Interested applicants should apply through the official application link below:

Apply here: https://ajala.us/join?ref=myjobsinkenya

Applications submitted outside the official link may not be considered.